If you are a member mapping your constitution, a brand joining our network, or a creator inspiring a community, we'd like to hear from you!
Drop us a line anytime. Our support and partnership teams aim to reply within 24 hours.
Prefer to speak to a human? Give us a call. Available Mon-Fri, 9:00am - 6:00pm (GMT).
We are headquartered in London, United Kingdom, but our ecosystem serves members globally.
Use the form to direct your inquiry to the right department. Routing your message correctly ensures the fastest possible resolution.
Tell us if you are a customer, brand, or creator.
Provide order numbers or partnership links if applicable.
Find quick answers to our most common inquiries. Log into your app dashboard for the fastest resolutions.
Once a Vendor ships your product, tracking info is automatically updated. Open your Yourwell App, go to the Orders Tab, and click on your specific purchase for real-time tracking.
Service Vouchers (like retreats or practioner visits) are saved in your digital wallet. Navigate to My Vouchers in your dashboard, click the voucher, and follow the Vendor's specific booking instructions provided on the screen.
You can re-take the Constitution Quiz, upload new blood panels, or re-sync your wearable devices at any time in the "My Profile" section of the Yourwell app to refresh your match score and matches.
If you purchased directly from a Brand, please use the In-App feature located on your Order Receipt to message the Vendor directly. If a Partner Brand does not pickup communication with you about your issue within 72 hours, our mediation can step in to help.
We manually review all brand partners to ensure alignment. Please visit our Brand Partners Network page to apply for the next API integration cohort.
Professionals and creators can apply to join our ecosystem via our Professional Partner Network. Upon approval, you will receive access to your dashboard to generate your custom VIP code and swipe copy.
